Shipping policy

Shipping Policy

At ZUHA USA, we are committed to delivering your order safely and as quickly as possible.

Order Processing

All orders are processed within 2 to 4 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Delivery Times

Once your order has been shipped, the estimated delivery time within the United States is 5 to 7 business days. Delivery times may vary depending on the destination city, season, or shipping carrier.

Shipping Costs

Shipping within the United States is FREE.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information from the shipping carrier.

Shipping Address

It is the customer’s responsibility to provide an accurate and complete shipping address at the time of purchase. ZUHA USA is not responsible for delays or failed deliveries caused by incomplete or incorrect addresses.

Delays

During high-demand seasons, special promotions, holidays, or due to external factors beyond the control of ZUHA USA and the shipping carrier, delivery times may be extended.

Orders Marked as Delivered

If the tracking information shows that your order was delivered but you have not received it, we recommend checking with neighbors, reception, or building management. If the issue persists, please contact us so we can guide you through the process with the shipping carrier.

Contact

If you have any questions about your shipment, please reach out to us through the contact channels listed on our website.